Who we are
JoboxTV provides an IPTV/streaming portal and related apps that help you activate devices, manage playlists, and enjoy channels. This policy applies to our websites, apps, and services (together, the “Services”).
Information we collect
Information you provide
- Account details (e.g., name, username, email, phone).
- Support messages and feedback you send us.
- Payment info like transaction IDs (we do not store full card numbers on our servers).
Information we collect automatically
- Device data (e.g., device ID, MAC, model, firmware, OS, IP address).
- Log and usage data (e.g., sign-in times, playlist selections, session duration, error logs).
- Approximate location derived from IP (for fraud prevention and regional settings).
Information from partners
To provide service, we may receive data from partners you connect to (e.g., IPTV providers, app platforms, payment processors). Examples include subscription status, app IDs, and payment confirmations.
How we use information
- Provide and improve the Services (device activation, playlists, channel access, app functionality).
- Account administration, authentication, and fraud prevention.
- Troubleshooting and performance (error diagnostics, monitoring uptime).
- Payments and subscriptions (verifying transactions, processing renewals where applicable).
- Communications (service notices, invoices/receipts, support replies). You can manage non-essential emails anytime.
- Legal compliance and enforcing our Terms.
Security
We use reasonable safeguards such as encryption in transit (HTTPS), access controls, and audit logging. No method of transmission or storage is 100% secure, but we work continuously to protect your data.
Data retention
We keep information for as long as needed to provide the Services and meet legal/operational requirements. When no longer needed, we delete or anonymize it.
Your choices & rights
- Access/Correction: View or update account details in your profile or by contacting us.
- Deletion: You can request account deletion; we’ll remove data not required to be kept by law or for security/fraud prevention.
- Marketing: You can opt out of non-essential emails at any time.
Some rights may vary based on your location. We’re happy to help—just reach out.
Children’s privacy
JoboxTV is not intended for children under 16. If we learn we’ve collected personal information from a child under 16, we’ll delete it.
Changes to this policy
We may update this page to reflect improvements or legal requirements. If changes are significant, we’ll provide a clear notice.
Contact us
Questions or requests about privacy? We’re here to help.
- Email: privacy@jobox.tv
- General legal inquiries: legal@jobox.tv
- Postal inquiries: JoboxTV – Privacy, United States